Demand for COVID-19 molecular diagnostic testing reaches unprecedented levels, extending turnaround times. 2020;3(8):e2017267. We provide this information to allow the public to make informed decisions about where to obtain testing, before they order a test, should they find our times are too long. The QuestDirect offering is unique for providing specimen collection at more than 500 participating Walmart® drive-thru locations – many with same- or next-day appointments – reducing time associated with waiting on long lines or for a home kit to be delivered. Quest Diagnostics Performed and Reported Results of More Than 400,000 COVID-19 Tests Since Introducing COVID-19 Testing on March 9, Reports Progress on Reduced Backlogs. This website uses cookies for improvement of quality and user experience. It does not reflect retrospective analysis of tests that may be outstanding due to past ordering patterns. We are rapidly expanding testing capacity, bringing up our new lab-developed test in our high-complexity laboratories in Chantilly, VA and Marlborough, MA the week of March 16, 2020. In addition, we provide the QuestDirect consumer-initiated $0 out-of-pocket COVID-19 test option (for qualified individuals) to further expand access to COVID-19 testing. As a result, our average turnaround time* for all patients is now down to 2-3 days for incoming specimens. Since we began to provide COVID-19 diagnostic testing in early March, we have shipped 1.1 million specimen collection kits to healthcare providers, with more than 200,000 distributed last week alone. (Healthcare providers should visit our dedicated COVID-19 Provider site for more information about this test.). Health Quest Medical Practice. The CDC provides helpful information on how to reduce the spread of the virus on its website. Average turnaround time for our priority population, which includes hospitalized patients, individuals in long-term care (such as nursing homes), and presurgical patients, is slightly above 1 day. The expanded capacity is due in part to the addition of testing based on a molecular test from Hologic in two of our COVID-19 testing laboratories, beginning today. We introduced antibody testing to providers on April 21 and directly to consumers through our QuestDirect consumer-initiated testing on April 27. FDA Authorizes New Quest Diagnostics Lab Method Designed to Increase COVID-19 Molecular Diagnostics Capacity, https://newsroom.questdiagnostics.com/2020-07-29-FDA-Authorizes-New-Quest-Diagnostics-Lab-Method-Designed-to-Increase-COVID-19-Molecular-Diagnostics-Capacity, Demand for COVID-19 molecular diagnostic testing continues to stress testing capacity and drive lengthy turnaround times. As a result, our average turnaround time for reporting test results is now over two days for our priority 1 patients** and 7 days for all other patients. Since June 29, demand has continued to rise nationwide, particularly in the South, Southwest and West regions of the country, outpacing our capacity. We have the capacity to perform up to 50,000 diagnostic COVID-19 tests per day or approximately 350,000 tests per week. Delay in Reporting COVID-19 Public Health Data in Florida. We also incurred a backlog across our network that has been particularly acute at our San Juan Capistrano, Calif. laboratory, given it was the first and, for several days, only lab in our network to provide COVID-19 testing. Thank you for choosing Quest Diagnostics. Demand for our molecular diagnostic testing remains high as the virus has spread across much of the United States, particularly the South, Southwest and West. On May 28, Quest announced that it has received emergency use authorization (EUA) from the U.S. Food and Drug Administration (FDA) for the Quest Diagnostics Self-collection Kit for COVID-19 (self-collection kit). As a result, these specimens will be expedited within our standard first in, first out testing process. Additionally, we have reported results of approximately 3.9 million COVID-19 antibody tests to date, with an average turnaround time of 1-2 days. Our increased capacity strengthens our ability to service potential surges in demand heading into the Fall flu season. The test and self-collection kit are only authorized for the duration of the declaration that circumstances exist justifying the authorization of emergency use of in vitro diagnostic tests for detection and/or diagnosis of COVID-19 under Section 564(b)(1) of the Act, 21 U.S.C. Continued efforts to expand test capacity. These common-sense measures can help ensure the country’s test capacity is available for those who need it most. Through this program, we prioritize specimens marked by health systems as Priority 1 patients under CDC guidance (symptomatic ill hospital patients and healthcare workers). *Capacity depends on access to sufficient supplies and equipment as well as positivity rates. Additionally, we have reported results of approximately 3.8 million COVID-19 antibody tests, with an average turnaround time of 1-2 days. During the past week, Quest surpassed 10 million COVID-19 molecular diagnostic test results delivered to date. Despite that dramatic increase, demand for testing is increasing even faster. These labs are in San Juan Capistrano, Calif., Chantilly, VA and Marlborough, Mass. * We have also expanded our lab referral network to include a half dozen laboratories to facilitate greater access to COVID-19 molecular diagnostic testing. *Turnaround time for molecular diagnostic and antibody testing includes the time to transport a specimen to a Quest Diagnostics laboratory after collecting it at a patient service center or provider site to reporting results. We appreciate the heroic efforts of our suppliers who are working to service the need for these goods and materials to address the pandemic in the United States and globally. The test received FDA emergency use authorization (EUA) on April 24 and has reported specificity of 100%, which helps prevent false positives. We are closely working with a variety of suppliers as we ramp up capacity. All content is posted anonymously by employees working at Quest Diagnostics. On April 13, 2020, the company disclosed a series of temporary workforce actions it was taking as a result of a material decline in testing volumes in its base business (excluding COVID-19 molecular and antibody testing). Evexia Diagnostics provides access to a network of over 6,000 carefully selected mobile phlebotomists, covering almost every major city in the U.S. § 360bbb-3(b)(1), unless the authorization is terminated or revoked sooner. We have capacity to perform more than 50,000 diagnostic COVID-19 tests per day or approximately 350,000 tests per week. We have sufficient supplies on hand to conduct testing at our target capacity of 50,000 COVID-19 diagnostic tests a day. *Turnaround time for molecular diagnostic and antibody testing includes the time to transport a specimen to a Quest Diagnostics laboratory after collecting it at a patient service center or provider site to reporting results. For all other patients, the average turnaround time is 2-3 days from time of specimen pickup. Demand for COVID-19 molecular diagnostic testing continues to strain capacity, for slower testing times. Quest Diagnostics Has Performed and Reported Results of Nearly 550,000 COVID-19 Tests, Backlog Drops by Half from Peak to Equivalent of 2-3 Days of Testing. Our average turnaround time** for reporting test results is approximately 2-3 days for all patients and approximately 2 days for our priority patients. Through these laboratories, we are now able to perform more than 35,000 COVID-19 tests a day. These include placing additional testing technology platforms in our network of laboratories in the United States and forming collaborations with independent lab providers who have underused capacity for COVID-19 testing and share our commitment to fostering broad testing access. Over the last three weeks, we’ve seen a steady increase in demand and positivity rates, consistent with national trends. By continuing to use the site, you confirm your awareness and acceptance of our use of cookies. Our backlog is now approximately 80,000 COVID-19 tests, a 50 percent decline compared to our backlog of approximately 160,000 tests as of March 25. However, we are limited in how quickly we can add capacity. Turnaround time for specimens of patients forwarded to Quest Diagnostics through this program is 2-3 days on average from time of specimen pickup and, for some patients, may be less than a day. These temporary actions included salary reductions, furloughs, reduced hours for employees and suspension of the company match for 401(k) contributions. In addition, our patient prioritization program is speeding turnaround time even further for the patients most in need. This option is appropriate for those experiencing symptoms, exposed or possibly exposed to someone with COVID-19. Changing dynamics affecting demand, supplies, and other factors could cause turnaround times to slip. We provide this information to allow the public to make informed decisions about where to obtain testing, before they order a test, should they find our times are too long. We exited March with testing capacity in excess of 30,000 COVID-19 tests a day across the 12 performing laboratories. We also offer Financial Assistance, which provides free or reduced-fee laboratory services, to those who qualify based on U.S. Department of … New $100 Million Initiative Aims to Reduce Health Disparities in Underserved Communities. In other news, we are pleased to announce: Thank You to Our Dedicated Quest Colleagues. Temporary cuts for senior management will continue through July 25 as originally scheduled. Last week, we experienced the strongest level of demand for our COVID-19 molecular diagnostic services to date, although it was less than our available capacity. We also provide IgG antibody testing using tests from Abbott and EUROIMMUNE that have received FDA EUA and meet our high bar for quality. We are also taking steps to add capacity, such as through the addition of new testing platforms as well as relationships with our laboratory referral partners. We have steadily added capacity since we began to provide services in early March, but it will take time to add more. **Turnaround time refers to the expected number of days required to collect, transport, perform testing on and report results for a specimen. The CDC and other public health authorities have said the safest way to celebrate this holiday season is by staying home. It does not reflect retrospective analysis of tests that may be outstanding due to past ordering patterns. The most significant hurdle we face now is limits to complex testing platforms and chemical reagents required to perform testing. Create Account We require that you please wear a mask or face covering in our Patient Service Centers (a bandana or handmade mask is acceptable). At Quest Diagnostics, we are doing everything we can to bring more COVID-19 molecular diagnostic testing to patients at this critical time. Should there be a decline in the spread of COVID-19 and associated COVID-19 testing demand, we could conceivably provide testing results more quickly. Pay your bill online. Last week, during our third quarter 2020 earnings call, we announced that we now expect to increase our capacity to 250,000 molecular diagnostic tests a day by the end of the year. We enter the fourth consecutive week of reporting an average turnaround time* of 2 days or less across all populations. Despite the rapid expansion of our testing capacity, demand for testing has been growing faster. Quest Diagnostics has performed and reported results of nearly 550,000 COVID-19 tests to providers and patients across the United States. Quest Maintains 2-Day Average Turnaround Time for COVID-19 Molecular Diagnostic Tests; Highlights New Collaborations and Offerings to Broaden Access to Testing. Any significant increase in demand or constraints on supplies can caused turnaround time to slip. Turnaround time includes transportation from time of specimen pickup at a provider’s site to reporting results. Quest has performed and reported results of approximately 1.65 million COVID-19 antibody tests. MyQuest is a free and secure tool that makes it easy to get your test results, schedule appointments, track your health history, and more, all in one place. Quest has performed and reported results of approximately 3.75 million COVID-19 molecular diagnostic tests. Despite record demand, our average turnaround time continues to be 1 day for priority 1 patients* and 2-3 days for all other populations. Since that statement, we have continued to experience surging demand for these services, with recent daily orders outpacing capacity. While we are more confident now in our ability to meet demand and report results for COVID-19 testing than in mid-March, when we were still ramping up capacity, this crisis is fluid and unpredictable, and so is the demand for COVID-19 testing. Quest has performed and reported results of approximately 75,000 COVID-19 antibody tests. On April 27, the CDC updated its guidance on prioritizing patients for testing, which now includes asymptomatic people among high priority or priority categories for testing. **Turnaround time for molecular diagnostic and antibody testing includes the time to transport a specimen to a Quest Diagnostics laboratory after collecting it at a patient service center or provider site to reporting results. Turnaround time refers to the expected number of days to deliver a test result for specimens coming into our lab that day.
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