Shop local instead! I asked if they can call me and they ignored my request and said “We cancelled your order. Hi Doreen! BUY. New! I’m so glad it was helpful! I certainly didn’t. I haven't had problems with customer service otherwise. 37 reviews of Reformation - Temp. I loved the leather jacket so didn’t actually return it but it is 100% the last thing I will ever buy from them and if anyone asks where my jacket or dresses are from I will say Revolve as they treat customers like royalty. If there is anything else we can do for you, let us know”. They have 3 sales per year: end of summer (usually the 2nd week of August), Black Friday, and after the holidays. Free Returns. That’s up to you to decide, but I’ve found their clothes to be of good quality and their customer service to be lightning-fast in their responsiveness. Thanks for your insight . Free shipping and returns on Women's Reformation Dresses at Nordstrom.com. Shop for secondhand pieces on Poshmark and Depop. of course if you know them well and will click the "?" CLOSED has updated their hours and services. I have made multiple purchases from Reformation over the past year. As for their petites sizing, I have only one dress in a petite size and it’s scandalously short. Check out our reformation selection for the very best in unique or custom, handmade pieces from our dresses shops. April 9, 2019 Reformation Clothing Review & Try-On: Is it Worth it? Especially if someone buys something early to give as a gift, and then it doesn’t end up fitting. See more ideas about jackets, fashion, coats jackets. Not sustainable. I loved their dresses and was excited to buy more until I tried to process some return items and two were blocked as they were marked ‘final sale’. I loved the leather jacket so didn’t actually return it but it is 100% the last thing I will ever buy from them and if anyone asks where my jacket or dresses are from I will say Revolve as they treat customers like royalty. A lot. I loved the leather jacket so didn’t actually return it but it is 100% the last thing I will ever buy from them and if anyone asks where my jacket or dresses are from I will say Revolve as they treat customers like royalty. Jackets & Coats Men's Shoes ... 4.5 out of 5 stars (683) 683 reviews $ 23.00 FREE shipping Favorite Add to More colors ... Well you're in luck, because here they come. © Copyright restitchstance. Shop Reformation's latest collection of sustainably made women’s clothing and accessories. Does anyone in the UK know that final sale actually means no returns? The other piece I bought is a wrap cardigan and fits true to size.Since I decided to keep both pieces, I cannot comment on the returns procedure or customer service.Summary: I would have given 4 stars, but for the price I expect flawless delivery, quality and fit & sizing, and this is not the case. Get the best deals on Reformation Coats & Jackets for Women when you shop the largest online selection at eBay.com. The quality in my opinion is pretty decent with my pieces very fashion forward and chic. Don’t fool your customers. They feel soft and nice to the touch, however, since they are both loosely-knit, they shed and leave whatever you are wearing underneath covered in tiny hairs. You probably need something new. Lucille Coat. Horrible customer service. I think they're overpriced for what they are. We spend hours fitting on different bodies and have a meticulous approach to our fits”-Reformation The positively conscious brand, founded by former model Yael Aflalo, has made waves by carving out a niche for elegant attire in the current climate of streetwear-centric fashions. It came in the mail and buttons immediately pop open when I try to put them together. C$369.99. Learn how your comment data is processed. $348.00. I’m appalled especially considering the brand is pricey. I purchased two cashmere pieces from Reformation. I get the feeling that sustainability is truly core to the brand, not just a marketing ploy. If anything, their bottoms are a teensy bit loose around the waist for me (but not enough to make me size down, cause I appreciate a forgiving waistband after a large meal). I’m considering Rosey Dress and Milan Dress. The clothes also retain much of their resale value even after you wear them, as evidenced by the abundance of secondhand Reformation listings on resale apps such as Postmark and Depop. On the jacket of this masterpiece of readable … The order confirmation I got included the standard Reformation return policy, which allows for returns and exchanges. I hope that they will return the money soon. I do like reformation in that their style is one-of-a-kind and uniquely feminine. I could potentially size down to a 0, but a size 4 would be too big. Of course I was charged for it right away. Free shipping and returns on Reformation Cumberland Peak Lapel Wool Blend Coat at Nordstrom.com. Free shipping and returns on Reformation Barton Wool Blend Coat at Nordstrom.com. Overall, I was shocked they put such a high price on such embarrassingly low quality. Reformation could have had a loyal customer for life if it weren’t for their Shocking service. I’ve been pretty vocal about my efforts to try and shop sustainable first when it comes to adding to my wardrobe, and aside from Sezane, the LA-based brand Reformation had ranked quite highly on my list of brands to try this year. I find that Reformation runs true to size for me. All items are authenticated through a rigorous process overseen by experts. I didn’t even know if the text went through so I called my CC number to dispute the charge and I sent a text to reformation saying that I am calling my CC to dispute the charge and then they responded. It especially hurts since COVID is making this our first Christmas apart. Love the designs but I think the quality is not as good as what I'd expect given the price. The Ref x VEDA leather moto jacket has all the trappings of classic biker jacket but we refined a a few details and slimmed the silhouette a bit to make it more suitable for the ladies. All of their clothes are dry clean only, if you hand wash they shrink. CLOSED "just like their LA store on La Brea, this fabulous boutique run by Chi Bui and Yael Aflao specializes in vintage pieces remade into perfectly cute, perfectly fitting ensembles for day and night. 16. The Bad leather jacket is part of our ongoing collaboration with Reformation. If it’s final sale - clearly state that it’s non refundable. However, I just shopped during their ongoing 70% sale, without realizing that all items included in it were for "final sale", as there was not and there is still not, proper notice. otherwise you wouldn't know it until you try to create a return. I was told over and over again - “no as they were final sale”.I could not believe this. So basically it’s a faulty item. COVID update: Reformation - Temp. Even the jeans run true to size, despite all the conflicting info I’ve read on the internet about how they run small or large. Pro Eco-friendly I machine-washed it, hoping it would shrink like some other reviewers reported, but it didn't (I don't hold it against The Reformation, obviously). Horrible customer service faulty item wouldn’t take back, Bad Customer Service & Sketchy Final Sale Terms, They didn't make the "final sale" policy clear. The fact these two items were the exact same dress shows I had no idea what final sale meant - no one would buy two sizes of the same dress if non-refundable! I find that Reformation runs true to size for me. The end of summer sale is happening RIGHT NOW! By entering your e-mail address, you verify that you consent to receiving e-mail communications from me, and to this blog's privacy policy. The customer service team are next level useless. Reformation could have had a loyal customer for life if it weren’t for their Shocking service. And I’ll never feel my best in something that fits me so awkwardly. It's what you'd expect from a $17 Amazon dress, but at 10x the price. If you aren’t buying a final sale item, they have free returns so you can order multiple sizes and keep the one that fits. The vintage coats and dresses were another disappointing part of the Reformation inventory. Reformation. Form is being submitted, please wait a bit. Both pieces should only be dry-cleaned, according to their labels, but I ignored it and machine-washed both (30C, 800rpm). However, never by full price for the items, always buy them on sale 'cause otherwise it is a ripoff. We make sustainable women’s clothing and accessories. Their clothes always tempt me when I’m thinking about what to wear on vacation. I’m considering to get something from their bridal range for my engagement shoot but just really worried that the dresses might be too big for me but the petite range doesn’t carry much bridal option. I only realized that the items I purchased were not returnable, when I got the shipping confirmation email, in which, the final sale remark was finally very obvious. They don’t put the customer first and that will be the downfall of them. All websites, in my experience, include any terms related to an ongoing sale with the sale announcement, but Reformation does not. Absolutely Tragic Customer Service. BUY. The staff in store were friendly, although I felt sorry for the them as when I probed whether the ‘final sale’ issue crops up a lot they said ‘it causes a lot of problems’. The sizing chart is usually spot on. You may have to get the longer dresses tailored (which shouldn’t cost too much), or try buying 2 sizes and returning what doesn’t work for you. I’m 5’2 so I wouldn’t recommend their petites dresses for anyone taller than me, but I’ve yet to try their petites jeans and pants. Reformation could fix this issue by making it clearer but they chose not to. At Reformation. Shop over 3,200 top Reformation Women's Clothes and earn Cash Back from retailers such as Farfetch, NET-A-PORTER, and Nordstrom and others such as Vestiaire Collective and yoox.com all in one place. Dec 4, 2020 - Explore Reformation's board "Ref Coats & Jackets", followed by 153421 people on Pinterest. But the question you may be asking, dear reader, is probably something like, “Is it worth spending so much money???”. A fun, easy way to discover cruelty-free, natural, and clean beauty / Petit Vour Beauty Box review, The Coziest Ethical and Sustainable Knitwear Brands for Fall and Winter | restitchstance. If all clothing stores were like that, I would understand to some extent but I even called Zara yesterday and they answered but expensive reformation can’t? Watch my YouTube video to see my entire Ref collection, and don’t forget to like and subscribe! Need a few alternatives? We buy verified aging, leftover, and over-ordered fabric from factories, other designers and fabric warehouses, called deadstock. Find the latest selection of Reformation in-store or online at Nordstrom. Despite me stating I was keeping several of the dresses from my order and wanted to buy more - they didn’t care. The "final sale," meaning no returns and no exchanges, policy can only be found under the Returns Policy section and the only notice in this case, is the remark "final sale" with small black letters, placed under the item's name, if you view it in a separate page. The sizing chart is usually spot on. I had shopped from Reformation a few times and I was familiar with their return & exchange policy. “We believe the perfect fit is the most important part of our clothes. Shipping is always free and returns are accepted at any location. No spam, only sustainable & ethical goodness in your inbox. 1996 Retro Nuptse Jacket. I mean, it’s pretty rare that a company publishes quarterly reports on their progress against their yearly sustainability and ethics goals. And…well, every time I wear something from Ref, my boyfriend lets me know he likes it. That’s when I said “and by the way I am waiting to buy this £500 jacket”.The way I saw it - I had two weeks to return it and even if I didn’t, I would rather spend an additional £200 with them for something I now wear nearly everyday, than walking out the shop with £300 worth of dresses I have no use for. Reformation Hudson Coat in Chocolate size L NWT NWT $298 $0 Size: L Reformation cascadeapp. As for the final sale items, I do believe they have a no returns policy for other clothing stores as well, so I don't really understand people's complaints about that. If you absolutely have to go outside, wear a sustainable Reformation coat, jacket, or sweater. I emailed, tweeted, instagrammed to get support to return the dresses. A toasty wool-blend coat is the versatile outer layer that looks smart on casual days and nights out. Another reason to avoid. Fast forward several months and I’ve amassed quite the Ref collection (honestly, facilitated by my rise in economic status from nonprofit and minimum wage jobs to a cushy tech job). BRR. Free shipping on many items | Browse your favorite brands | affordable prices. They didn't make the "final sale" is non refundable or exchange clear at all. Very rude customer service reps. Sara and Emily totally ignored my concerns and offered zero apology. For the longest time, I determinedly held firm against their “cool girl” marketing and ridiculously adorable styles, appalled that just one dress could cost over $200. they take vintage clothing and rework the pieces, so it really appeals to the treehugger that i am. The US 2 is basically perfect. On 11 Dec she said she still had not received it but because Fed Ex said it had been delivered, the company will neither reimburse nor replace the item so I am out $238.17. The RealReal is the world's #1 luxury consignment online store. Just wondering if you might be able to give any advice as to whether these might fit me? I ordered a dress on 17/12 for the first time. No way was I going to give in and splurge my nonprofit wages on these floral print wallet-temptresses, no matter how cute! Shop Reformation Women's Jackets & Coats - Jean Jackets at up to 70% off! I don’t feel good giving them my money and truly hope they decide to make some changes. Shop for reformation at Nordstrom.com. Clear All. The leather jackets were blousy and too-baggy. Even the jeans run true to size, despite all the conflicting info I’ve read on the internet about how they run small or large. 21 days is a very short turnaround window. Also their mini dresses run extremely short, so if you're a tall gal, pass. It was supposed to arrive via free shipping in 5 to 10 business days. A dress I bought from them that normally retails for over 100dollars had no lining, completely see through. just spent and is promising to spend again but still they refused to refund £340 for two dresses, which I had no use for. Being naked is the #1 most sustainable option. It is a cute dress though, I must say. 32. Shop authentic Reformation Jackets at up to 90% off. Their poor customer service and lack of communication with customers makes their clothing items not all that cute. My other sizes run below: -US 2, in HVN -UK 8, in ALEXACHUNG -FR 34-36, in Isabel Marant or Rouje My Reformation dress is a US size 2. When Reformation launched in 2009, the brand set out to prove that sustainability and fashion could indeed coexist. Fashion lovers know that, come winter, their coat is the statement-making piece of their outfit. Updated Feb 5, 2021. This is a deadstock outerwear fabric made with 49% Polyester, 22% Wool, 12% Acrylic, 10% Rayon, and 7% Nylon. Shipping is a disaster for them! I ordered some trousers and a top for over £400 and they were not only terrible quality (the top tore before I even left the house on my firs purchase) but I have been trying to return the items for 3 months without prevail. Not only are they incapable of reading my emails accurately, they're unable to provide information or answer simple questions on behalf of the company. Also did no issue any refund whatsoever so literally feel robbed. I also saved £20 on their crazy expensive FedEx return! I was annoyed at myself for considering giving them a penny and I know that strategy sounds crazy but by this point I had read the reviews, received horrible customer service and was certain I was not going to see my refund. Buyer beware! Reformation sizing review. Return policy is ridiculous. No telephone option to contact them, only automated text and an email address that I get no response from. Return policy is ridiculous. A dress I bought from them gives the illusion of having an hourglass figure. Watch out for their sales! This site uses Akismet to reduce spam. Product Reviews I Bought These Slippers on a Random Trip to Target, and It … DO NOT PURCHASE FROM THIS COMPANY TO THE UK. Can get same quality elsewhere for less. Reformation could have had a loyal customer for life if it weren’t for their Shocking service. Act quickly if you’re in love with something, because pieces sell out in a blink. Customer service refused to make an exception, even though I explained the situation and even though my order had just shipped and it was clearly placed without me being aware of the sale terms, caused by their quite inconspicuous notice on the website. I would have needed to size down one or two sizes for a slightly oversized fit. Ten days later while having no update, I wanted to check my order from their site, using my email and my order number and to my surprise there was no order with these information. 3. Absolutely Tragic Customer Service and still waiting for £100s of pounds worth of returns after 3 months. I haven’t pulled the trigger to buy anything there yet (I work in retail), but have been thinking about buying some last-minute vacation clothes online. I don’t have those dresses but we seem to have similar measurements and a size 2 in Ref usually fits me great! My shipment literally leaves a warehouse 1 hour away from my house to then instead go to Los Angeles almost 5 hours away just to come back up to the bay area and go past their warehouse again about 1 hour away to make it to my house ( two week to receive a order within the same state) this has been a problem for over a year now plus over priced clothing. Search job titles. A remark, which in my opinion, except for being rude, also expressed that Reformation does not value its customers. Goodbye tailor, hello Reformation Petites Collection. All rights reserved. Hi Cat! Buy Now Review It. How is dry cleaning sustainable? Ordered a bodysuit. All the time. Vintage sweatshirts were stamped with cringe-worthy, ironic platitudes like “Bill Murray.” (Seriously, no.) That’s okay though, because you look the best when you feel the best. a sustainable and ethical (life)style blog. Reformation is #2. The company refunded me on one occasion when fedex delivered my package to the wrong address. I tried and again and again and then I decided to email them. You could be wearing couture or pajamas, but the coat … That’s a lot of money someone (a brand new customer!) Another had crooked stitching. The North Face. Plus I find them to be overpriced - maybe could justify it if they had better customer service. I asked for them to call me and they did not call me but instead wrote to let them know if there is anything else they can do for me? When I expressed my disappointment and intention never to shop from Reformation again, the response I received was that I was "more than welcome to shop where ever makes me happiest." They looked completely fine afterwards.The sizing is somewhat off. I’ll be spending my money at aritzia and naadam instead where the people aren’t rude. I just received a cancellation order email that they have not be able to process my order and that it is cancelled and if I wish I should make the order again. Guess what... the non stop jargon I got in store and on email of ‘we can’t override this policy’ .. was overridden. when i did the review online then realised a lot of people have the same bad experience as me. And I have to admit, I’ve totally fallen for their vintage-meets-off-duty-supermodel aesthetic and their commitment to sustainability. Get the lowest price on your favorite brands at Poshmark. I've bought a few dresses from them and I love how they fit me. They do explicitly say dry clean/ hand wash only for most garments, which is a pain, but if you don't follow the instructions and they shrink, I don't think you get to complain. ... 1996 Retro Blocked Nuptse Jacket. I had accidentally ordered 2 items instead of one and I called the number right away only to find out I can either text or email so I texted and emailed with no response for 15 minutes (not even an automated response like “we received your message - we are looking into it”... something so that you know the text went through. In-store pickup and alterations services available. I really liked their clothes though they are too expensive but I don't think that I will ever try to order again. I emailed their reps who said because it is final sale there is nothing they can do about it. They have sent me about 12 e-mails that they have confirmed my order and it is getting ready to be dispatched. I've purchased three dresses from Reformation and now I see why they don't post their reviews on the website. I love what they stand for and their marketing. According to The Reformation's sizing table, size M should fit me perfectly, however, the pullover advertised as "slightly oversized" is almost too oversized on me. The clothes will break and worse still, when they do you won't be able to return them. Shop our latest sustainable proportion-perfect petite styles specially made for petite ladies 5'4 and under. As for others complaining about not getting a refund on final sales items, to me the notice was clear when looking at the item prior to purchase. I’m addicted to Reformation. They somehow make my body look better and slimmer! Reformation: Europe's House Divided 1490-1700 by Diarmaid MacCulloch 864pp, Allen Lane, £25 . And if their tees are making me feel this uncomfortable then maybe, I’ve realised at the end of this review of the Reformation clothing, I’m just not meant to be a Ref babe. Thanks so much for your advise I’ll get them this Friday. Sign up for my e-mail newsletter to get notified first of new posts and special announcements! I had no option to cancel my order at that point and I contacted Reformation, as I had ordered items I was unsure about their fit & size, having in mind the option to return, as usual. They have a terrible return policy. The quality is so bad! I don’t think they know how to run a business. Eventually after several email exchanges, I had enough and drove to their store in London with all of my eligible returns, specifically to get my refund for the two ‘final sale’ dresses that were redundant to me. I’m 5’5.75, weigh 115-117 lbs. Earlier this year, they did answer their phones and they would call you back and it was great! Very flattering clothes! I understand that some customers prefer text and email but if a customer specifically requests a call and is ignored, that’s crossing the customer service line and simply the how to treat people in general line. Free US shipping and returns. Find Reviews Filter. The vintage furs were gutted, stripped and slapped onto scuffed denim jackets. It’s a pinch loose at the waist, but any tighter would likely be too tight. I’m a 5 ft 2””, 30B bust size, 25” waist and 35” at hips. © 2021 Trustpilot, Inc. All rights reserved. On one, the skirt was see-through even in low light, how can you not bother to line the skirt of a $200 dress? Also set Sale Alerts and shop Exclusive Offers only on ShopStyle. Free Shipping. An easy, warm layer that will pull any look together, this soft wool-blend coat is undeniably chic with its knee-length cut, notched lapels and tie belt.
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